Founded in 2008 in Cambridge, UK by Sophie Costello, Costello Medical has grown organically to become one of the most established independent agencies delivering scientific support in the analysis, interpretation and communication of clinical and health economic data. With a team of over 500 professionals across the UK, US, Canada, Singapore and Shanghai, we remain committed to our core values of providing high-quality scientific work and excellent customer service that delivers meaningful improvements to people’s health and lives.
We cultivate patient centricity by recognising and valuing patients across the breadth of our work to maximise our impact on patient experiences and outcomes. Across the healthcare industry, enhancing patient accessibility and understanding of medical research goes beyond patient-friendly writing. We support the involvement of patients in designing, developing, and evaluating healthcare products and solutions.
Our dedicated Patient Engagement team have experience in the delivery of:
- Patient materials and education: Informing and empowering patients on topics related to their healthcare; often co-created with patients and healthcare professionals.
- Research and strategic recommendations: Assessing the landscape and providing evidence-based recommendations to improve your approach to patient engagement.
- Surveys, meetings and workshops: Collaborating with patients and patient organisations to gather essential insights and feedback.
- Communicating your commitment: Designing effective communications and developing comprehensive communication strategies to inspire further positive patient engagement experiences.
Learn more about our Patient Engagement team at: https://www.costellomedical.com/what-we-do/health-policy-public-affairs/patient-engagement/
FIXING US are leaders in creating health content, creating content from authentic, real-life health journeys and stakeholder experiences that inspires and helps brands and health systems to engage and collaborate effectively.
We create highly engaging content for internal and external comms and deployment for patients, caregivers, healthcare professionals, policymakers, payors, advocacy groups and other stakeholders in all health systems around the world.
We deliver content from anywhere in the world, having worked with clients across more than 20 countries, with emotive and relatable real-world experiences in any language, working in Europe, the Americas, Asia-Pacific, Middle-East and Africa.
In 2025, we launched Authentic Intelligence™, our AI-powered SaaS tool that helps clients to elicit an almost unlimited number of qualitative research from the reduced-bias authentic footage that we gather from patients, HCP and other stakeholders.
FIXING US covers all health arenas, from chronic conditions to critical care, acute treatment, rare disease, women’s and men’s health, medical tech, devices and e-Health as well as specialisms like woundcare, immunology and gene therapies.
Clients include AstraZeneca, Novartis, Roche, Dexcom, Pfizer, Valneva, Ascensia, Air Liquide, Boehringer Ingelheim, GSK, Bayer, Nestlé Health Science, Daiichi-Sankyo, Medela and Raisio as well as broadcasters including BBC, NBC and Amazon Prime.